Mobile Game Studio

Last modified: 11th August 2021

Welcome to the Bigwig Media Privacy Policy which describes the way in which Bigwig Media, the owner of 2dplay.com, the Penguin Diner series, The Scruffs, Hot Dog Bush, Tap-to-Cook and other games listed on our website, collects and uses personal information when you use our products, services and websites.

What Personal Information We Collect

We collect information as necessary to operate effectively, provide and improve the products and services we offer, prevent fraud, communicate with you, and provide effective customer support. Such information may include:

• Demographic information, such as your gender or language preference;
• Usage information, such as information relating to your interaction with a game including your player ID, play history, purchases, and activities on our websites such as pages visited, browser type, time and date of visit to website, subject of advertisements clicked or scrolled over during your visits; and
• Device information, such as your unique device ID (persistent/ non-persistent), hardware, software, platform, and Internet Protocol (IP) address.

While most of this information comes directly from you, such as information you provide when you sign up for the service or information we automatically gather when you play our games, we sometimes receive information from third parties and affiliates, such as:

• Partners with whom we offer co-branded services or engage in joint marketing activities;
• Advertisers, about your experiences or interactions with their offerings;
• Service providers that help us determine your device’s location based on its IP address to customize certain products to your location; and
• Social networking sites (“SNS”) (like Facebook and Twitter) and other similar third-party services that make users’ information available to others;

When you use a Bigwig Media product or service through an SNS, you allow us to access certain information you provided to that SNS. Such information may include your user ID, first and last name, profile picture, email address, and usage data for that product or service. By accessing a Bigwig Media product or service through an SNS, you are authorizing us to collect, store and use the information that you agreed the SNS could share with Bigwig Media. Our collection, storage and use of your information are governed by this Privacy Policy. We may access comments you share with the public on an SNS and use such material in accordance with the terms and policies of that SNS. If you do not want us to have such access, adjust your SNS privacy settings so that the applicable data is not shared with the public.

We protect data obtained from you and third parties according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. When you are asked to provide personal information, you may also decline. But if you choose not to provide information that is necessary to provide a product or service, you may not be able to use that product or service.

We do not intentionally or knowingly collect personal information from children under the age of 13 and our services are not targeted at children.

How We Use Your Personal Information

We use information to enable our operations and to provide our products and services, including:

• Verifying access rights to premium content or other access-restricted services and software;
• Providing personalized content recommendations, language and location customization, and/or personalized help and instructions;
• Determining if your device meets minimum system requirements to use our products, and providing information concerning compatibility and interoperability;
• Delivering to you, and billing you for, our products and services;
• Providing interest-based advertisements including advertisements from our third-party advertising partners;
• Developing aggregated statistics that help us better understand how our products and services are used and how to market them;
• Improving our products and services, including fixing problems or improving the performance of features or content recommendations;
• Communicating with you, such as sending you messages concerning your account and customer service issues; asking you to participate in surveys; and delivering news, updates, targeted advertising, promotions, and special offers.

How We Keep Your Personal Information Secure

We are committed to protecting your personal information. We use the following controls to protect your personal information:

• Secure connections using SSL to safeguard information when transmitted from your web browser to our servers;
• Do not store bank or credit card information locally: These are processed by commercial payment service providers such as Apple or Google.
• Security controls to restrict access to databases housing personal information;
• Limited employee access to databases containing personal information and confidentiality requirements imposed upon employees who do have access;
• Subcontractors bound by contractual, technical and organizational measures to honor our Privacy Policy or equivalent privacy standards.

How Long We Retain Your Personal Information

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, such as providing the services and fulfilling the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements, after which the information will be deleted or de-identified. Your personal information will also be deleted when you delete such information from our products and services, although certain aggregated data derived from these may be retained for limited purposes such as product improvement.

When And How We Share Personal Information With Third Parties

We will not share your personal information with third parties without your consent, except as necessary for the purposes set forth in this Privacy Policy. In order to effectively operate our services and also provide optimal customer experience we share personal information with the following partners.

Service Providers

We may disclose relevant information about our customers to our service providers in order for them to provide specific services for Bigwig Media. For example, Bigwig Media shares personal information with third-party payment processors for billing purposes and processes some of your personal information using third-party data center service providers such as AWS. Bigwig Media service providers are bound to keep all personal information they process confidential.

Analytics Providers

We also use third-party analytics providers such as Game Analytics and Google Analytics to help us compile aggregated statistics about the effectiveness of our games and websites. Analytics providers set or read their own cookies, or other identifiers on your device, and transmit events through which they can collect information about your use of our websites or games and those of other companies.

Advertising Providers

We obtain services from third-party advertising companies to help ensure the advertisements about goods and services you see are likely to be of greater interest to you. These services currently include Google’s Admob, and also Unity, AdColony, Tapjoy and Facebook advertising platforms. Please note that you may opt out from any of these advertising providers by contacting us. In addition, certain partners such as Google and Facebook permit users to directly use their privacy settings to manage personal information and ad preferences.

The advertising companies we work with may also use third-party cookies and/or web beacons to collect a unique ID number in combination with information such as click stream information, browser type, time, date, and subject of advertisements clicked or scrolled over during your visits to this and other websites. 

On mobile devices, these advertising companies sometimes collect and use advertising IDs provided by mobile operating systems, such as AAID and/or IDFA or IDFV. These advertising IDs can be controlled or reset through your mobile operating system's settings. Settings vary by device, but you will usually find advertising settings under "Privacy" or "Ads" in your device's settings. You may use these settings to remove personalization from the advertisements you see in your mobile devices.

Third Party Partners

In some cases, access to certain products and services may require the provision of personal information to a third party. In such cases, this will be stated during the registration process, in the terms of use, through the distribution process, or in a similar manner. A third party's use of such information is governed by that party's privacy policy. Please visit the privacy policy of that third party to make sure you understand how they use the personal information you provide to them. If you do not wish to share your personal information with third parties, you should not register for the applicable product or service. Additionally, we may be required to provide specific access and usage information to certain content providers and rights holders as a condition of content licensing and royalties. In addition, the Bigwig Media website may link to third-party websites or services. Certain Bigwig Media products and services may contain third-party plug-ins, such as the "share" button for Facebook or Twitter. This Privacy Policy does not apply to any such third-party websites, services, or plug-ins.

Transfers

We may transfer your personal information in connection with a sale, merger, transfer, exchange or other disposition (whether of assets, stock or otherwise) of all or a portion of a business of Bigwig Media. 

Bigwig Media may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law; (b) comply with the order of a competent judicial authority in any jurisdiction; (c) comply with legal process served on Bigwig Media; (d) protect and defend the rights or property of Bigwig Media; or (e) act in urgent circumstances to protect the personal safety of users of Bigwig Media products and services or the public at large.

Changes To Our Privacy Policy

We revise this Privacy Policy as needed to keep it up to date with Bigwig Media products, services and websites. When we do, we will update the date at the top of this Policy. We encourage you to periodically review this page for the latest information on our privacy practices.

Transfer Of Data To Other Countries

We process information about our users on servers located in a number of countries. We may also subcontract processing or share your information with third parties located in countries other than your home country. Information collected within the European Economic Area and Switzerland may, for example, be transferred to, and processed in, a country outside of the European Economic Area and Switzerland. Wherever we process personal information, we do so according to the provisions of this Privacy Policy and the requirements of applicable law.

EU Data Protection Rights

We collect and process personal data about you with your consent and/or as necessary to provide the products and services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

If the processing of personal data about you is subject to European Union data protection regulation, you have certain rights with respect to that data:

You may request access to, and rectification or erasure of, personal data;

• If automated processing of your personal data is based on a contract with you or your consent, you have certain rights to data portability;
• If the processing of personal data is based on your consent, you have a right to withdraw consent at any time (without affecting the lawfulness of processing that occurred before its withdrawal); and
• You have a right to object to, or obtain a restriction of, the processing of personal data under certain circumstances.
• You may exercise those rights by using the controls described in the “HOW TO ACCESS AND UPDATE YOUR PERSONAL INFORMATION” section above, or by contacting us as described below. 

When we are processing data on behalf of another party that is the “data controller,” you should direct your request to that party. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.

Contact Us About Privacy

If you have a question for us about this Privacy Policy, the privacy aspects of our products and services, the information concerning you that Bigwig Media has retained, or would like to make a complaint, please contact us via our web form or at the address below: 

Bigwig Media Ltd, 

39 Bowline Court, Durham Wharf Drive, 

Brentford, Middlesex, 

England, TW8 8FB

Or email:

info@bigwigmedia.com